Hi, I’m Morgan Bortz –
Product Design & Operations Leader scaling platforms and building high-performing teams.
MY ASURION ACCOUNT
Transformed fragmented customer accounts into one scalable platform
Reduced partner onboarding from months to weeks. Integrated 30+ microexperiences into one platform, serving thousands of monthly users across 100+ plan types.
DEVICE TRADE-IN
Designed Asurion's trade-in platform from the ground up
Led end-to-end UX across customer, retail, and agent flows. Delivered a platform projected at $18M profit, launching Cricket with 400K+ annual trades.
LEAD BETTER BREAKFAST
Built peer leadership forum that scaled company-wide
Launched and facilitated recurring sessions for design managers to strengthen leadership practices and build connections. Adopted across departments, improving alignment and psychological safety among leaders.
LEVEL UP WORKSHOPS
Led org-wide workshops shaping design culture and operations
Facilitated sessions with 30+ designers to assess team health and surface growth areas. Insights drove 8 major improvements, including design system investment, DesignOps hiring, and clearer career frameworks.
ASURION PHOTOS APP
Led design for 2.3M subscribers across 3 apps
Managed 4 designers across onboarding, retention, and engagement. Launched a campaign generating $955K in annual savings.
ASURION ID
Authentication strategy powering 280K+ monthly sign-ins
Improved login conversion through continuous experimentation with passwordless flows, social login, and fraud prevention—serving 80M+ AsurionIDs.
COMPASS REAL ESTATE
Brand systems and marketing strategies for luxury RE agents
Led visual design and art direction across print, digital, and environmental touchpoints. Developed brand guidelines and regional campaign positioning.
Recent Experience & Education
Senior Manager, Product Design
Asurion | Nashville, TN
February 2021 – June 2025
Design Fellowship
Experience Institute | Chicago, IL
Graduated 2016
A master’s-level fellowship designed through apprenticeship-style placements focused on experience design, facilitation, and strategic storytelling.
More about Morgan
I love bringing order to complexity. I’m drawn to big-picture strategy and organized systems. Throughout my career, I’ve designed account platforms, enterprise tools, and organizational frameworks that help companies succeed, and people work smarter with less friction.
Off-screen, you’ll find me experimenting in the kitchen, restoring thrifted finds, traveling to new places, or lost in a good book. Whether it’s a product or a garden, I’m happiest nurturing things that bring value over time.
Curious
Compassionate
Adaptable
Morgan Bortz
Product Designer & Operations Leader
Based in Nashville, TN
Open to hybrid, remote, and relocation